Rrequently Asked Questions
Account
- Can I use the app on two devices?
- How can I cancel my account?
- How can I contact Fynch with questions or feedback?
- How do I register my account if I participate in a campaign and have received a code?
- How much does it cost to use the Fynch app?
- I accidentally logged in on two devices. What should I do?
- I forgot my password. What now?
- I paid but can’t log in. How can I solve this?
- I want to cancel my account, how do I do that?
- The code I received from my employer/from a project does not work. What should I do?
- What should I pay attention to when I get a new phone?
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App
- Can I pause Fynch?
- Do I have to restart the app every time I travel?
- Does Fynch work on my phone?
- Does my battery run out faster when using the app?
- Does the app also work when I’m offline?
- Does the app consume extra data?
- How can I contact Fynch with questions or feedback?
- How can I download the app?
- How can I sign up for the app?
- How does the App works?
- I have installed the app but it is not working properly, what can I do?
- What are challenges in the app and how do I participate?
- Where can I exchange coins for gifts in the app?
- Where can I see my earned coins?
- Which rides can I earn coins with?
- Why do GPS and WiFi have to be turned on in the app?
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Instructions
- Instructions for a device with Android
- Instructions for Apple
- Instructions for Asus
- Instructions for Fairphone
- Instructions for HTC
- Instructions for Huawei
- Instructions for installing the Fynch app
- Instructions for LG
- Instructions for Motorola
- Instructions for Nokia
- Instructions for OnePlus
- Instructions for Oppo
- Instructions for Pixel
- Instructions for Realme
- Instructions for Samsung
- Instructions for Sony
- Instructions for Wiko
- Instructions for Xiaomi
- User manuals
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My travel behaviour
- I would like to see my ride detailed on the map. Is that possible?
- My ride has destination Business. How can I change this into Commute?
- My short ride is not registered correctly. Can I adjust this myself?
- My trip is missing. Can I add this trip?
- The mode of transport for my trip is incorrect. How do I adjust this?
- The start and end location of my ride are not exactly displayed in the app. How is that possible?
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No Rides Registered
- My trip consists of one type of transport, however the app sees this as a trip with several types of transport. Can I adjust this?
- My trip consists of two or more modes of transport, however the app sees this as a trip with one mode of transport. Can I adjust this?
- The app registered my ride, but some parts of the ride are incorrect. How is that possible?
- What should I do if no rides are recorded?