Frequently Asked Questions
Many questions have been asked before. That is why we have listed the answers for you. Is your question not listed? Feel free to contact us.
Contact usAccount
- Can I use the app on two devices?
- How can I contact Fynch with questions or feedback?
- How can I create an account if I have received a code?
- How can I delete my account?
- How can I delete my app account?
- How can I download the app?
- How can I get a code to create an account?
- I forgot my password. What now?
- The code I received from my employer/from a project does not work. What should I do?
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App
- Does Fynch work on my phone?
- Does the app also work when I am offline?
- Does the app consume extra data?
- How can I contact Fynch with questions or feedback?
- What are the required settings for the Fynch app?
- What data will be processed about me?
- What information do I need to enter in order to use Fynch?
- Where can I redeem coins for gifts in the app?
- Who can view my data?
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Instructions
- Instructions for a device with Android
- Instructions for Apple
- Instructions for Asus
- Instructions for Fairphone
- Instructions for HTC
- Instructions for Huawei
- Instructions for installing the Fynch app
- Instructions for LG
- Instructions for Motorola
- Instructions for Nokia
- Instructions for OnePlus
- Instructions for Oppo
- Instructions for Pixel
- Instructions for Realme
- Instructions for Samsung
- Instructions for Sony
- Instructions for Wiko
- Instructions for Xiaomi
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My travel behaviour
No Rides Registered
- Can I pause automatic trip detection?
- Do I have to restart the app every time I travel?
- Does my battery run out faster when using the app?
- My short trip is not registered correctly. Can I edit this myself?
- My trip consists of two or more modes of transport, however the app sees this as a trip with one mode of transport. Can I edit this?
- The app registered my trip, but some parts of the trip are incorrect. How is that possible?
- The mode of transport for my trip is incorrect. How do I edit this?
- The start and end location of my trip are not precisely displayed in the app. How is this possible?
- Why do GPS and WiFi have to be turned on in the app?
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