Frequently Asked Questions
Many questions have been asked before. That is why we have listed the answers for you. Is your question not listed? Feel free to contact us.
Contact usAccount
- Can I use the app on two devices?
- How can I cancel my account?
- How can I contact Fynch with questions or feedback?
- How do I register my account if I participate in a campaign and have received a code?
- How much does it cost to use the Fynch app?
- I accidentally logged in on two devices. What should I do?
- I forgot my password. What now?
- I paid but can’t log in. How can I solve this?
- I want to cancel my account, how do I do that?
- The code I received from my employer/from a project does not work. What should I do?
- What should I pay attention to when I get a new phone?
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App
- Can I pause Fynch?
- Do I have to restart the app every time I travel?
- Does Fynch work on my phone?
- Does my battery run out faster when using the app?
- Does the app also work when I’m offline?
- Does the app consume extra data?
- How can I contact Fynch with questions or feedback?
- How can I download the app?
- How can I sign up for the app?
- How does the App works?
- I have installed the app but it is not working properly, what can I do?
- What are challenges in the app and how do I participate?
- Where can I exchange coins for gifts in the app?
- Where can I see my earned coins?
- Which rides can I earn coins with?
- Why do GPS and WiFi have to be turned on in the app?
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Instructions
- Instructions for a device with Android
- Instructions for Apple
- Instructions for Asus
- Instructions for Fairphone
- Instructions for HTC
- Instructions for Huawei
- Instructions for installing the Fynch app
- Instructions for LG
- Instructions for Motorola
- Instructions for Nokia
- Instructions for OnePlus
- Instructions for Oppo
- Instructions for Pixel
- Instructions for Realme
- Instructions for Samsung
- Instructions for Sony
- Instructions for Wiko
- Instructions for Xiaomi
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My travel behaviour
- I would like to see my ride detailed on the map. Is that possible?
- My ride has destination Business. How can I change this into Commute?
- My short ride is not registered correctly. Can I adjust this myself?
- My trip is missing. Can I add this trip?
- The mode of transport for my trip is incorrect. How do I adjust this?
- The start and end location of my ride are not exactly displayed in the app. How is that possible?
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No Rides Registered
- My trip consists of one type of transport, however the app sees this as a trip with several types of transport. Can I adjust this?
- My trip consists of two or more modes of transport, however the app sees this as a trip with one mode of transport. Can I adjust this?
- The app registered my ride, but some parts of the ride are incorrect. How is that possible?
- What should I do if no rides are recorded?
Privacy
- Can I request my personal information?
- Privacy and declaration
- What data about me is processed?
- What information do I need to enter in order to use Fynch?
- Who can view my data?
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