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Instructions for Pixel

If Android 12 or lower is installed on the Pixel device:

Check the following settings if there are problems that measurement is not (correct):

  1. Go to Phone settings > Apps & notifications Advanced Special app access Battery optimization > switch to ‘All apps list’ (Top menu) > choose our app > “Don”t optimize“.
  2. Go to Phone settings Apps > choose our app > Advanced Battery Background restrictions > turn restrictions OFF (= Background usage can’t be restricted).
  3. Go to Phone settings Battery Adaptive Battery > turn OFF.

If Android 13 is installed on the Pixel device:

Check the following settings if there are problems that measurements are not (properly) measured:

  1. Go to Phone Settings > Location > Location Services > Google Location Accuracy > turn ON “Improve Location Accuracy“.
  2. Go to Phone settings > Apps > choose All apps > choose our app > Permissions > set:
    – Physical Activity: Select “Allow
    – Location: Select “Always all the time” AND turn ON ‘Use precise location‘.
  3. Go to Phone Settings > Battery > Battery Usage > select our app > select “Unrestricted”.

If these instructions did not help you improve your measurement, please check the more detailed instructions below:

  1. Go to Phone Settings > Apps > choose All apps > choose our app > Permissions > turn OFF “Pause app activity when not in use
  2. Go to Phone Settings > Battery:
    – Battery Saver > Turn OFF ‘Use Battery Saver
    – Custom Preferences > turn OFF ‘Adaptive Battery

If you continue to have issues with trip registration, please contact our support team.

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