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Instructions for Pixel

If Android 14 or Android 15 is installed on the Pixel device:
Check the following settings if there are problems that measurements are not (properly) measured:

  1. Go to Phone settings > Apps > choose our app > App battery usage > turn the “Allow background usage” switch ON > click on this text “Allow background usage” > in the subsequent screen that appears select ‘”Unrestricted”.
    Or:
    Go to Phone settings Apps > choose See all apps > choose our app > App battery usage > select “Unrestricted”.
  2. Go to Phone settings Apps > choose All apps > choose our app > Permissions > set:
    – Physical activity: Select “Allow
    – Location: Select “Allow all the time” AND turn ON “Use precise location”
  3. Go to Phone settings > Location Locatie services > Google Location accuracy > turn ON “Improve Location Accuracy”.

If these instructions did not help you improve your measurement, please check the more detailed instructions below:

  1. Go to Settings > Apps > choose See all apps > choose our app > Permissions > turn OFF “Pause app activity if unused”.
  2. Go to Settings Battery:
    – Battery Saver > turn OFF “Use Battery Saver”
    – Choose “Adaptive battery” > turn OFF “Use Adaptiver battery”.


If Android 13 is installed on the Pixel device:
Check the following settings if there are problems that measurements are not (properly) measured:

  1. Go to Phone settings > Location > Location Services > Google Location Accuracy > turn ON “Improve Location Accuracy”.
  2. Go to Phone settings > Apps > choose All apps > choose our app > Permissions > set:
    – Physical Activity: select “Allow
    – Location: select “Always all the time” AND turn ON “Use precise location”.
  3. Go to Phone settings > Battery > Battery Usage > select our app > select “Unrestricted”.

If these instructions did not help you improve your measurement, please check the more detailed instructions below:

  1. Go to Phone settings > Apps > choose All apps > choose our app > Permissions > turn OFF “Pause app activity when not in use”.
  2. Go to Phone settings > Battery:
    – Battery Saver > turn OFF “Use Battery Saver”
    – Custom Preferences > turn OFF “Adaptive Battery”.


If up to Android 12 is installed on the Pixel device:
Check the following settings if there are problems that measurement is not (correct):

  1. Go to Phone settings > Apps & notifications Advanced Special app access Battery optimization > switch to “All apps list” (Top menu) > choose our app > “Don”t optimize“.
  2. Go to Phone settings Apps > choose our app > Advanced Battery Background restrictions > turn restrictions OFF (= Background usage can’t be restricted).

If you continue to have issues with trip registration, please contact our support team.

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