Instructions for Pixel

If Android 14 or Android 15 is installed on the Pixel device:
Check the following settings if there are problems that measurements are not (properly) measured:

1. Go to Phone settings > Apps > choose our app > App battery usage > turn the “Allow background usage” switch ON > click on this text “Allow background usage” > in the subsequent screen that appears select ‘”Unrestricted”.
   Or:
   Go to Phone settings > Apps > choose See all apps > choose our app > App battery usage > select “Unrestricted”.
2. Go to Phone settings > Apps > choose All apps > choose our app > Permissions > set:
   – Physical activity: Select “Allow”
   – Location: Select “Allow all the time” AND turn ON “Use precise location”
3. Go to Phone settings > Location > Locatie services > Google Location accuracy > turn ON “Improve Location Accuracy”.

If these instructions did not help you improve your measurement, please check the more detailed instructions below:

1. Go to Settings > Apps > choose See all apps > choose our app > Permissions > turn OFF “Pause app activity if unused”.
2. Go to Settings > Battery:
   – Battery Saver > turn OFF “Use Battery Saver”
   – Choose “Adaptive battery” > turn OFF “Use Adaptiver battery”.

If Android 13 is installed on the Pixel device:
Check the following settings if there are problems that measurements are not (properly) measured:

1. Go to Phone settings > Location > Location Services > Google Location Accuracy > turn ON “Improve Location Accuracy”.
2. Go to Phone settings > Apps > choose All apps > choose our app > Permissions > set:
   – Physical Activity: select “Allow”
   – Location: select “Always all the time” AND turn ON “Use precise location”.
3. Go to Phone settings > Battery > Battery Usage > select our app > select “Unrestricted”.

If these instructions did not help you improve your measurement, please check the more detailed instructions below:

1. Go to Phone settings > Apps > choose All apps > choose our app > Permissions > turn OFF “Pause app activity when not in use”.
2. Go to Phone settings > Battery:
   – Battery Saver > turn OFF “Use Battery Saver”
   – Custom Preferences > turn OFF “Adaptive Battery”.

If up to Android 12 is installed on the Pixel device:
Check the following settings if there are problems that measurement is not (correct):

1. Go to Phone settings > Apps & notifications > Advanced > Special app access > Battery optimization > switch to “All apps list” (Top menu) > choose our app > “Don”t optimize“.
2. Go to Phone settings > Apps > choose our app > Advanced > Battery > Background restrictions > turn restrictions OFF (= Background usage can’t be restricted).

If you continue to have issues with trip registration, please contact our support team.