Instructions for Pixel
If Android 14 or Android 15 is installed on the Pixel device:
Check the following settings if there are problems that measurements are not (properly) measured:
- Go to Phone settings > Apps > choose our app > App battery usage > turn the “Allow background usage” switch ON > click on this text “Allow background usage” > in the subsequent screen that appears select ‘”Unrestricted”.
Or:
Go to Phone settings > Apps > choose See all apps > choose our app > App battery usage > select “Unrestricted”. - Go to Phone settings > Apps > choose All apps > choose our app > Permissions > set:
– Physical activity: Select “Allow”
– Location: Select “Allow all the time” AND turn ON “Use precise location” - Go to Phone settings > Location > Locatie services > Google Location accuracy > turn ON “Improve Location Accuracy”.
If these instructions did not help you improve your measurement, please check the more detailed instructions below:
- Go to Settings > Apps > choose See all apps > choose our app > Permissions > turn OFF “Pause app activity if unused”.
- Go to Settings > Battery:
– Battery Saver > turn OFF “Use Battery Saver”
– Choose “Adaptive battery” > turn OFF “Use Adaptiver battery”.
If Android 13 is installed on the Pixel device:
Check the following settings if there are problems that measurements are not (properly) measured:
- Go to Phone settings > Location > Location Services > Google Location Accuracy > turn ON “Improve Location Accuracy”.
- Go to Phone settings > Apps > choose All apps > choose our app > Permissions > set:
– Physical Activity: select “Allow”
– Location: select “Always all the time” AND turn ON “Use precise location”. - Go to Phone settings > Battery > Battery Usage > select our app > select “Unrestricted”.
If these instructions did not help you improve your measurement, please check the more detailed instructions below:
- Go to Phone settings > Apps > choose All apps > choose our app > Permissions > turn OFF “Pause app activity when not in use”.
- Go to Phone settings > Battery:
– Battery Saver > turn OFF “Use Battery Saver”
– Custom Preferences > turn OFF “Adaptive Battery”.
If up to Android 12 is installed on the Pixel device:
Check the following settings if there are problems that measurement is not (correct):
- Go to Phone settings > Apps & notifications > Advanced > Special app access > Battery optimization > switch to “All apps list” (Top menu) > choose our app > “Don”t optimize“.
- Go to Phone settings > Apps > choose our app > Advanced > Battery > Background restrictions > turn restrictions OFF (= Background usage can’t be restricted).
If you continue to have issues with trip registration, please contact our support team.