All questions

Instructions for Nokia

At first, make sure that GPS, WiFi and mobile data are turned on as much as possible. If there are problems that measurements are not (correctly) taken, check the following settings: If the device is a Nokia 5:

  • Go to Settings > Battery > Battery Saver > turn this setting OFF.

If the device is a Nokia 7 Plus:

  • Go to Settings > Battery/Battery > Background Activities Management > set the option Enable BlacklistON. Find the Fynch app in the list and turn OFF the switch next to the app. The app has now been removed from the blacklist.
  • Repeat step 1 also for the app ‘Google Play services’, if it is also in the list.
  • Turn off power saver: Tap Settings > Battery/Battery > turn OFF the Battery Saver/ Battery Saver  option.

If Android 9 is installed on the Nokia device:

  • Go to Settings > Battery > Battery Saver > turn these settings OFF.
  • Go to Settings > Battery > Customizable battery management > turn OFF the ‘Use customizable battery management’ option.
  • Go to Settings > Battery > Customizable battery management > Restricted apps > remove the Fynch app from the list of restricted apps, if it is in there. Repeat this also for the app ‘Google Play services’, if it is also in the list.

If Android 10 is installed on the Nokia device:

  1. Go to Settings > Apps > choose the Fynch app > set Location permission to “Always”.
  2. Repeat step 1 also for the app ‘Google Play services’, if it is also in the list.
  3. Go to Settings > Battery >turn Battery Saver OFF.
  4. If applicable: Go to Settings > Battery > Battery Saver > turn option Set scheduleOFF.
  5. Go to Settings > Battery > turn OFF the Customizable battery managementoption.
  6. If applicable: Go to Settings > Battery > Background activity management:
    – Turn OFF the Clean background activities option.
    – When the Enable blacklist  option is ON, then run:
    O Find the Fynch app in the list and toggle the switch OFF.
    O Find the app ‘Google Play services’ in the list and turn the switch OFF.
  7. Go to Settings > Battery > in the menu at the top right corner select the option Battery optimization > click on ‘Not optimized’ at the top of the list and select ‘All apps’ > select the Fynch app > choose “Do not optimize”.
  8. Repeat step 7 also for the app ‘Google Play services’ if it is also in the list.
  9. If applicable: Go to Settings > Apps > All apps > tap the top right button with the 3 vertical dots > View system > select the Battery saver app from the list > choose Force Quit.
  10. If step 9 applies: If the Remove or Uninstall option is also present here, then remove/uninstall the Battery Saver app. Otherwise, this step 9 must be repeated after each restart of your device.
  11. Go to Settings > Location > Wi-Fi and Bluetooth scanning > turn ON the options Wi-Fi scanning and Bluetooth scanning both.
  12. Restart the device.
  13. Go to Settings > Network & Internet > WiFi > WiFi Preferences > Turn the option Switch to mobile data automatically ON.
  14. Go to Settings > Display > Advanced > turn OFF the Sleep option.
  15. Go to Settings > Digital Wellbeing & Parental Controls > remove our app from the list.
  16. Repeat step 15 for the ‘Google play services’ app as well, remove it from the list.

If Android 11 is installed on the Nokia device:

  1. Turn OFF the device for a few minutes and then restart it.
  2. Go to Phone Settings > Apps > choose Fynch > set Location Permission to “Always”.
  3. Go to Phone Settings > Battery > turn OFF Battery Saver ONE Customizable Battery Management BOTH.
  4. If applicable: Go to Phone settings > Battery > Background activity management:
    – Turn OFF the background activity cleaning option.
    – When the Enable Blacklist option is ON, find Fynch in the list and toggle the switch OFF.
  5. Go to Phone settings > Battery > tap the button with the 3 vertical dots in the top right:
    – Choose Battery optimization > click on “Not optimized” at the top of the list and select “All apps” > select Fynch > choose “Don’t optimize”.
    – Choose Battery Optimization > Advanced Optimization > toggle Deep Optimization (or Customizable Battery) ONE Sleep Optimization OFF BOTH.
  6. Go to Phone settings > Apps & notifications > All apps > select Fynch > (Advanced) > Battery > DO NOT ADD Wallpaper restrictions.
  7. Go to Phone Settings > choose Fynch > App info > Permissions > turn OFF “Remove permissions when app is not in use”.
  8. Go to Phone Settings > Location > turn ON BOTH “Use Location” AND “Scan Wi-Fi and Bluetooth”.
  9. Go to Phone Settings > Location > Advanced > Google Location Accuracy > turn Improve Location Accuracy ON.
  10. If applicable: Go to Phone Settings > Network and Internet > WiFi > WiFi Preferences > turn Automatically switch to mobile data ON.
  11. If applicable: Go to Phone Settings > Display > Advanced > turn Sleep OFF.
  12. If applicable: Go to Phone Settings > Digital Wellbeing & Parental Controls > remove Fynch from the list.

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