All questions

Instructions for Asus

In the first instance, make sure that GPS, WiFi and mobile data are turned on as much as possible. If there are problems that the measurement is not (correctly) taken, first check the following settings:

  1. Go to Phone settings > Battery > Battery optimization > switch to ‘All apps list’ (Top menu) > choose the Fynch app > “Don’t optimize”.
  2. Go to Phone settings > Battery > Adjustable battery > Turn OFF.
  3. Go to Phone Settings > Battery > PowerMaster > Auto Start Manager > turn Auto Start ON for the Fynch app.
  4. Go to Phone Settings > Battery > PowerMaster > Battery Saver Options > turn OFF the following options (if any): “Detect battery-draining apps”, “Auto deny apps from auto-starting”, “Clean up in suspend”, and “Hibernate apps “

If something still goes wrong with the registration of the rides, you can always contact our support.