All questions

Instructions for Sony

In the first instance, make sure that GPS, WiFi and mobile data are turned on as much as possible. If there are problems that measurements are not (correctly) taken, check the following settings:

Try the following two steps first:

  • Go to your Phone Settings > select Battery> select the (…) menu in the top right corner > choose Battery Optimization > choose Apps > choose the Fynch app from the list.
  • Go to your Phone Settings > Apps > find the Fynch app in the list > choose Permissions > turn Location ON

If the problem is not solved yet, check the following steps:

  • Go to Phone Settings > Storage & Memory > Smart Cleaner > turn the switch OFF.
    Or:
  • Go to Phone Settings > Storage & Memory >Tap the button with the 3 vertical dots in the top right> choose Advanced > add our app to the ‘Whitelist’
  • Go to Phone Settings > Battery/Power Management > STAMINA Mode > turn OFF the switch at the top or select “Never” > if possible also turn Extented standby OFF > also turn Extended usage OFF > also turn Stamina clock OFF > click Apps active in standby and via “Add applications” add our app to the list
  • Go to Phone Settings > Battery > Ultra STAMINA Mode >turn switch OFF or turn “ACTIVATE” OFF.
  • Go to Phone Settings > Battery/Power Management > tap the button with the 3 vertical dots in the top right corner > choose Battery Optimization > choose  Apps/All apps  at the top > choose our app in the list > set “Do not optimize”.
    Or:
  • Go to battery optimization via: Phone Settings > Applications > Special Access.
    Or:
  • Go to Phone Settings > Apps & Notifications > at the bottom tap Advanced >choose Special access > at the top of the screen select Battery optimization >click the big button (“Not optimized”) > choose “All apps” > choose our app > choose “Don’t optimize” .
  • Go to Phone Settings > if possible: choose Network & Internet > choose Data usage > choose Battery saver mode > turn switch OFF > if possible: select Unlimited data access and add our app.
    Or: Go to Phone Settings > Battery > tap the button with the 3 vertical dots in the top right > Battery saver mode > turn the switch OFF.
    Or: Go to Phone Settings > Battery/Power Management > click on Battery Saver Mode > toggle switch OFF or toggle “ACTIVATE” OFF.
    Or: Go to Phone Settings > Battery > Battery Manager > turn the switch OFF .
    Or: Go to Phone Settings > Battery > Battery Saver Mode > check if the switch next to Auto power on is OFF > if not: Set the threshold to a low percentage, e.g. “On 15%” > turn the switch next to Auto power on OFF.
    Or: Go to Phone Settings > Battery > Customizable Battery Management > turn the switch OFF.
    Or: Go to Phone Settings > Display > Sleep Mode > turn the switch OFF.
    Or: Go to Phone Settings > Battery > Battery Care > turn the switch OFF .
  • Go to Phone Settings > Apps > select our app from the list > Permissions > turn ON all permissions (including “Location”).
    Or:
  • Go to Phone Settings > Apps > choose our app > set Location permission to “Always”.
    Or:
  • Go to Phone Settings > Apps & Notifications > “Show all .. apps”. > choose our app from the list > choose Permissions > turn all switches ON.
    Or:
  • Go to Phone Settings > Apps & Notifications > click on “Show all … apps” > choose our app from the list > Advanced > Battery > check if Background restriction is set to “App can use battery in background” > if Background restriction is set to “Restricted” then click on Background Restriction and choose ‘Remove’

If something still goes wrong with the registration of the rides, you can always contact our support.