Instructions for Realme
Check the following settings if there are problems that the measurement is not (correctly) taken:
- Choose Phone settings > Additional Settings > Device & Privacy > Location Information > choose ‘High accuracy‘.
- Choose Phone settings > Additional Settings > Device & Privacy > Location Information > Apps Using GPS in Background.
- Go to Phone settings > Battery:
– Power saving mode: turn OFF
– Super Power saving mode: turn OFF
– App Battery management > choose our app from the list > turn ON all 3 options ‘Allow foreground activity‘, ‘Allow background activity‘ and ‘Allow auto-launch‘
– Power saver options: turn OFF option ‘Sleep standby optimization‘
– Performance mode: turn ON option ‘No Performance Improvement’
- And/Or: Disable the battery optimizations for our app:
– Go to Phone settings > Battery & performance > turn OFF ‘Battery saver‘
– Go to Phone settings > Apps > Manage apps > our app > Battery saver > set ‘No restrictions‘.
– Go to Phone settings > Battery & performance > App battery saver > our app > set ‘No restrictions‘.
If you continue to have issues with trip registration, please contact our support team.