All questions

Instructions for Fairphone

Check the following settings if there are problems that the measurement is not (correctly) taken:

  1. Go to Phone settings > Apps & notifications > tap ‘Advanced‘ at the bottom > choose ‘Special access’ > select ‘Battery optimization‘ at the top of the screen > tap the ‘Not Optimized‘ button > choose ‘All Apps‘ > choose our app > choose ‘Don’t optimize‘.
  2. And/Or:
    Go to Phone settings > Battery > 3 dots menu or ‘More’ menu at the top right > Battery optimization > show ‘All apps’ > choose our app > choose ‘Don’t optimize‘.
  3. And/Or on old devices:
    Go to Phone settings > Battery & power saving Battery usage > Ignore optimizations > turn ON to ignore battery optimization for our app.
    And/Or on newer devices:
    Go to Phone settings > Apps > our app > Battery > Optimize battery usage > ‘All’ (from the top) > go to our app and toggle the switch OFF.
  4. And/Or:
    Go to Quick settings > Battery > turn Battery saver OFF.
    Go to Phone settings > Location > Mode > do NOT select Battery saving.

If you continue to have issues with trip registration, please contact our support team.

Is Fynch also the right fit for your organization?

Do the Mobility Scan