All questions

Instructions for Apple

If iOS 18 is installed on the iPhone
Check the following settings if there are problems that measurement is not (correct):

  1. Go to Phone settings > Privacy & Security > Location Services > turn ON the “Location Services” option.
  2. Go to Phone settings > Privacy & Security > Motion & Fitness > turn ON the “Fitness Tracking” option.
  3. Go back to Phone settings Apps > choose our app > allow the app access to:
    – Location > under “ALLOW LOCATION ACCESS” select “Always” and
    turn the “Precise Location” setting ON.
    – Motion & Fitness > turn ON the switch behind “Motion & Fitness“.
  4. Restart our app.

If iOS 16 or iOS 17 is installed on the iPhone
Check the following settings if there are problems that measurement is not (correct):

  1. Go to Phone settings > Privacy & Security > Location Services > turn ON the “Location Services” option.
  2. Go to Phone settings > Privacy & Security > Motion & Fitness > turn ON the “Fitness Tracking” option.
  3. Go back to Phone settings > choose our app > allow the app access to:
    – Location > under “ALLOW LOCATION ACCESS” select “Always” and
    turn the “Precise Location” setting ON.
    – Motion & Fitness > turn ON the switch behind “Motion & Fitness“.
  4. Restart our app.

If iOS 14 or iOS 15 is installed on the iPhone
Check the following settings if there are problems that measurement is not (correct):

  1. Go to Phone settings Privacy Location Services > turn ON the “Location Services” option.
  2. Go to Phone settings > Privacy Motion & Fitness > turn ON the “Fitness Tracking” option.
  3. Go back to Phone settings > choose our app > allow the app access to:
    – Location > under “ALLOW LOCATION ACCESS” select “Always” and
    turn the “Precise Location” setting ON.
    – Motion & Fitness > turn ON the switch behind “Motion & Fitness“.
  4. Restart our app.

 

Unfortunately, we cannot guarantee these instructions because we are not in control of the phone and the precise other apps that are present on this phone.

If you continue to have issues with trip registration, please contact our support team.

Is Fynch also the right fit for your organization?