Q: Which personal data do I need to upload when I want to use the Fynch app?
A: Your name and email address are used to create your login data and for communication with you as the user. It is optional to also share your licence plate number, which we use to calculate your CO2 emissions more accurately. You can find more information in our privacy statement.
Q: Which personal data are processed?
A: When you use the app, data about positioning, times, movement and mote of transport, etc. are generated. The data are processed, so that we can show it in the app. No one, except for you, will have acces at a personal level to your personal data, unless a Fynch employee needs access to help you solve a problem. On top of that, your data will be secured and saved in our databases, according to the GDPR. You can find more information in our privacy statement.
Q: Who has access to my personal data?
A: Your personal data is only accessible to you, unless an employee of Fynch needs access to help you solve a problem. The data will be saved anonymized in our database. This anonymized data can be used to create general analyses. If we do so, the individual data points will not be traceable in any way to your account. Your data will be securly saved in our databases, according to the GDPR. You can find more information in our privacy statement.
Q: Do I have access to my personal data?
A: All the data that are collected, are processed in the app. So, you have access to all data. The export function enables you to export your personal data within a certain period of time (that you can select yourself) by using Excel.
Q: What are the costs of the app Fynch?
A: The costs depend on the type of user (Smart Cities, Business, Self-employed or Consumer). You can find more information at prices. If you are not sure what your target group is, you can read more about it here.
Q: How can I sign up for the app?
A: You can create an account by downloading the app. You will be asked to provide your email address. When this is a new email address, there are three possible options: 1) your email domain is whitelisted in our system, for example, because your employer has Fynch. You then can immediately make a password yourself and start with Fynch. 2) You are asked to provide a code. You will have received this code, for example, because you participate in a project. If you give the code, you can create your own password and start using the app. Or 3) if you didn't get a code or if your email domain is not whitelisted, you can email our helpdesk at email@example.com. They will help you to create an account. If you have any problems with signing up, please contact us at firstname.lastname@example.org.
Q: The code my employer gave me, doesn't work. What should I do?
A: Contact us at email@example.com. Please mention the company you work for and the code you received.
Q: I paid for an account, but I cannot sign in. What should I do?
A: It may take a while before the payment transaction is processed. As soon as we processed it, your account will be activated. Then you can sign in. If you keep having problems with singing in, contact us at firstname.lastname@example.org.
Q: How can I delete my account?
A: You can sign out of the app and delete the app from your phone. The app will then no longer register your trips. Do you want to delete your account completely? Then send an email to email@example.com. Please mention your name and the email address you used to sign up for an account. Be aware: if you delete your account, we will delete all data. We cannot retrieve this information. Keep this in consideration when you want to delete your account.
The Fynch App
Q: How can I download the Fynch app?
A: You can download the app in the Google Play Store or in the App Store.
Q: How does the app work?
A: The app uses the data about your location to register the movement when you travel. These movements are shown in the app. Do you use public transport, do you cycle or walk, do you travel off-peak, or do you work at home? Then you will earn Coins that you can exchange for several nice discounts. If you want more information about using our app, you can find it here in our faq focused on the app.
Q: Does the app also work when I am offline?
A: Fynch mostly uses your GPS, so the app will also work when you turned your internet data or wifi off. However, when the GPS connection is not working properly, Fynch will also use your data- and wifi-connection. So, if only your GPS is used, the measurements can be less accurate. If you turn on airplane mode, your GPS will also be switched off. Trips will not be registered now.
Q: Is my phone compatible with the Fynch app?
A: Fynch works for Apple phones with an iOS 13.0 or higher. Fynch will work for Android devices for Android 7.0 or higher. When the settings on your phone are right, there won't be many problems with the app. However, we cannot guarantee that the app will always operate like it should. Do you doubt whether the app will work on your phone, you can request a demo account here.
Q: I did install the app, but it doesn't work properly. What should I do?
A: There is quite a chance that the app isn't working properly (yet) because of the settings of your phone. You can find more information about the settings for your phone here (Dutch only). Make sure you always use the latest version of the app. When you cannot find the answer here or when the problems continue to arise, please contact us at firstname.lastname@example.org.