Frequently Asked Questions
Many questions have been asked before. That is why we have listed the answers for you. Is your question not listed? Feel free to contact us.
Contact usAccount
- Can I use the app on two devices?
- How can I contact Fynch with questions or feedback?
- How can I delete my account?
- How can I get a code to create an account?
- How do I register my account if I participate in a campaign and have received a code?
- I accidentally logged in on two devices. What should I do?
- I forgot my password. What now?
- The code I received from my employer/from a project does not work. What should I do?
- What should I pay attention to when I get a new phone?
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App
- Can I pause automatic trip detection?
- Do I have to restart the app every time I travel?
- Does Fynch work on my phone?
- Does my battery run out faster when using the app?
- Does the app also work when I am offline?
- Does the app consume extra data?
- How can I contact Fynch with questions or feedback?
- How can I download the app?
- How can I sign up for the app?
- Where can I redeem coins for gifts in the app?
- Why do GPS and WiFi have to be turned on in the app?
- With which trips can I earn coins?
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Coins
Instructions
- Instructions for a device with Android
- Instructions for Apple
- Instructions for Asus
- Instructions for Fairphone
- Instructions for HTC
- Instructions for Huawei
- Instructions for installing the Fynch app
- Instructions for LG
- Instructions for Motorola
- Instructions for Nokia
- Instructions for OnePlus
- Instructions for Oppo
- Instructions for Pixel
- Instructions for Realme
- Instructions for Samsung
- Instructions for Sony
- Instructions for Wiko
- Instructions for Xiaomi
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My travel behaviour
- How are the CO2 emissions of a car calculated if I did not enter a license plate?
- How are the CO2 emissions of my car calculated if I enter a license plate?
- My short trip is not registered correctly. Can I edit this myself?
- My trip is marked as private. How can I change this to commute?
- My trip is missing. Can I add this trip?
- The mode of transport for my trip is incorrect. How do I edit this?
- The start and end location of my trip are not precisely displayed in the app. How is this possible?
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