Instructions for Sony

Settings related to Storage & Memory

1. Go to Phone settings > Storage & Memory > Smart cleaner > turn the switch OFF.Or:
   Go to Phone Settings > Storage & Memory > tap the button with the 3 vertical dots in the top right corner > choose Advanced > add our app to the “Whitelist”.

Settings related to STAMINA mode

1. Go to Phone settings > Battery or Power management > STAMINA mode > turn the switch at the top OFF or select “Never”> if possible also turn Extented standby OFF > also turn Extended usage OFF > also turn Stamina clock OFF > click on Apps active in standby and add our app to the list via ‘Add applications‘.
2. Go to Phone Settings > Battery or Power management > Ultra STAMINA mode > turn switch OFF or turn “ACTIVATE” OFF.

Settings related to battery optimization

1. Go to Phone settings > Battery or Power management > tap on the top right button with the 3 vertical dots > choose Battery optimization > at the top choose Apps/All apps > choose our app from the list > set ‘Not optimize” / “Do not optimize”.
   Or:
   Go to battery optimization via: Phone settings > Applications > Special access.
   Or:
   Go to Phone settings > Apps & notifications > tap Advanced at the bottom > choose Special access > at the top of the screen select Battery optimization > click the big button (“Not optimized”) > choose All apps > choose our app > choose “Not optimize”.

Settings related to battery-saving mode

1. Go to Phone settings > if possible: choose Network & Internet > choose Data usage > choose Data saver > turn OFF switch > if possible: select Unrestricted data access and add our app.
   Or:
   Go to Phone settings > Battery > tap the button with the 3 vertical dots in the top right corner > Battery saver > turn switch OFF.
   Or:
   Go to Phone Settings> Battery/Power Management > click on Battery saver > turn switch OFF or turn “ACTIVATE” OFF.
   Or:
   Go to Phone Settings > Battery > Batttery Manager > turn switch OFF.
2. Or: Go to Phone Settings > Battery > Battery Saver > check if the switch next to Turn on automatically is OFF > if not: set the threshold to a low percentage, for example “To 15%”> set the switch next to Turn on automatically OFF.
3. Or: Go to Phone settings > Battery > Adaptive Battery > turn switch OFF.
4. Or: Go to Phone settings > Display > Sleep > turn switch OFF.
5. Or: Go to Phone Settings > Battery > Battery Care > turn switch OFF.

Permissions settings

1. Go to Phone Settings > Apps > select our app from the list > Permissions > turn all permissions (including “Location”) ON.
   Or:
   Go to Phone Settings > Apps > choose our app > set Location Permission to “Always”.
   Or:
   Go to Phone Settings > Apps & Notifications > “See all .. Apps”. > choose our app from the list > choose Permissions > turn all switches ON.
2. Or: Go to Phone Settings > Apps & Notifications > click “See all .. Apps”> choose our app from the list > Advanced > Battery > check if Background restriction is set to “App can use battery in the background”> if Background restriction is set to “Restricted” then click on Background restriction and choose “Remove”.
3. Or in Android 11: Go to Phone Settings > choose our app > App-info > Permissions >  “Permissions auto-reset” > turn switch OFF.

If you continue to have issues with trip registration, please contact our support team.