Instructions for Apple

If iOS 16 or iOS 17 is installed on the iPhone
Check the following settings if there are problems that measurement is not (correct):

1. Go to Phone settings > Privacy & Security > Location Services > turn ON the “Location Services” option.
2. Go to Phone settings > Privacy & Security > Motion & Fitness > turn ON the “Fitness Tracking” option.
3. Go back to Phone settings > choose our app > allow the app access to:
   – Location > under “ALLOW LOCATION ACCESS” select “Always” and
   turn the “Precise Location” setting ON.
   – Motion & Fitness > turn ON the switch behind “Motion & Fitness“.
4. Restart our app.

If iOS 14 or iOS 15 is installed on the iPhone
Check the following settings if there are problems that measurement is not (correct):

1. Go to Phone settings > Privacy > Location Services > turn ON the “Location Services” option.
2. Go to Phone settings > Privacy > Motion & Fitness > turn ON the “Fitness Tracking” option.
3. Go back to Phone settings > choose our app > allow the app access to:
   – Location > under “ALLOW LOCATION ACCESS” select “Always” and
   turn the “Precise Location” setting ON.
   – Motion & Fitness > turn ON the switch behind “Motion & Fitness“.
4. Restart our app.

If you continue to have issues with trip registration, please contact our support team.