Junior Support Engineer

Introduction

Are you passionate about sustainability and mobility? Do you want to work in a small team to realize Fynch’s ambitions with which we contribute to achieving the climate goals? Then we are looking for you!

Fynch is looking for an ambitious junior Support Engineer who will help us develop and realize our commercial plans.

Let’s first introduce ourselves

Fynch is an impact-driven tech company based in Utrecht, the Netherlands. Founded by Joris Smulders and Serge van den Berg, who combine more than 35 years of experience in smart mobility to make a difference.

In the management team, they are supported by Pieter Ennes in the role of CTO and Nina Driel as COO.

Our ambition? To support companies, organizations and individuals in achieving net zero emissions in mobility.

How do we approach this?

Fynch offers a mobility platform that combines behavioral science and technology. The innovative Fynch app automatically registers all employee trips and work-from-home days.

Fynch even recognizes when you cycle, walk, travel by public transport or by car. Based on this registration and the amount of reimbursements set by the employer, we automatically calculate the travel reimbursements.

In addition, app users are rewarded with Fynch coins for sustainable choices. These digital coins can be spent on a range of sustainable products and incentives. Insights into carbon emissions are calculated and displayed at the corporate level in the Fynch Data Platform.

This way we kill three birds with one stone: administrative simplification, stimulation of sustainable behavior and insight! This is how we make a difference compared to other initiatives.

About the Role as junior Support Engineer

The Fynch app helps you instantly travel more sustainably and smarter by giving you insight into your travel behavior and rewarding you for more exercise and cleaner travel. Call it the Strava for sustainable mobility. Regarding companies, we support the processing of expense declarations and meeting reporting requirements.

There are many opportunities. As a Support Engineer, you will contribute by contacting customers and end users, solving technical problems, and collecting feedback, which you will share with the Product Owner. As part of the Customer Success Team, you will strive to help our customers and users as much as possible and keep customer satisfaction high.

What profile we are looking for:

• You have completed or are about to complete a relevant HBO or WO study
• You have experience with or are willing to learn more about working with our PostgreSQL database
• You like to learn and are not satisfied with a method or solution because it is the easiest way
• You have strong communication skills in both Dutch (optional) and English
• You feel responsible for the final product and like to go the extra mile to achieve our ambitions
• You can work well independently but also understand that good cooperation with the rest of the team is crucial for a solid product
• You are flexible and enthusiastic about working in a dynamic environment
• You are independent and function well in a self-managing team
• You are eager to learn and keep up with the latest developments
• Preferably available full-time, part-time (at least 24 hours) is also an option

These are the activities you can expect

At the interface between commerce and Fynch’s technical team, you will be engaged in…

• Interact with users and customers through our support system (Zoho Desk)
• Researching the cause of problems using data in our PostgreSQL database
• Investigate the cause of problems in Python code

What do we offer?

You will join an informal and innovative team, where your contribution is of great value. We are a small company, therefore you get a lot of responsibility, space to develop yourself, innovate and realize your own ideas. Our office is located in Utrecht.

Currently, the team consists of 11 employees. We embrace hybrid working, where we often meet at the office on Monday or Tuesday (dev day), otherwise, you can work at home or at the office according to your preference. At the office, we naturally have lunch together. We regularly participate in sporting events, organize a Christmas dinner at the end of the year, go on ski weekends and have monthly drinks together.

What else do we offer?

• A market-level salary
• Full-time employment (min. 80%) in a varied position in a motivated team
• 30 vacation days on a full-time basis
• Vacation pay
• Laptop
• Differentiated kilometer reimbursement for extra motivation for sustainable travel
• Space for personal development
• Flexible working hours

Acquisition in response to this vacancy is not appreciated.