All questions

Samsung device with Android 14

We assume that you have given all requested permissions when logging into the app. In addition, it is necessary to check the following settings on Samsung devices.

  1. Go to Phone Settings and search for the keywords below by clicking the magnifying glass at the top right.
    Search for the keyword ‘Location‘:
    – Select ‘Location services‘ > Location services > Google Location Accuracy > turn ON ‘Improve Location Accuracy‘.
  2. Go to Phone Settings > Battery > turn Power saving OFF.
  3. Go to Phone settings Apps > choose our app > Permissions:
    – choose Physical activity > select “Allow
    – choose Location > select “Allow all the time” AND turn ON “Use precise location”.
  4. Go to Phone settings > Apps > choose our app > Battery > choose ‘Unrestriced‘.

If these instructions did not help to improve the measurement, check the more detailed instructions below:

  1. Go to Phone settings > Device care Auto optimisation > Auto restart > turn OFF the options ‘Restart when needed‘ and ‘Restart on schedule‘.
  2. Search for the keyword ‘Adaptive battery‘ and select ‘Adaptive battery‘ under ‘Battery‘. Turn this setting OFF.
  3. Go to Phone settings > Battery > Power saving > turn OFF ‘Limit apps and Home screen‘.
  4. Search for the keyword ‘Memory‘ and select ‘Memory‘ under ‘Device care‘. Complete the following step:
    – Go to ‘Excluded apps‘ > click the + sign at the top right > select our app > click ‘Add‘.
  5. Go to Phone settings > Apps > choose our app > follow these steps:
    – Remove permissions if app is unused: Turn OFF
    – Go to ‘Permissions‘ > turn OFF ‘Pause app activity if unused
    – Go to ‘Mobile data‘ > turn ON ‘Allow background data usage‘.
  6. Click on the ‘Recent apps’ button (bottom button with 3 vertical lines) > select our app > click on the icon of our app at the top to see the menu options > choose ‘Lock this app’.
    A lock will now appear at the bottom of the app. The app is now locked.

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