Samsung device with Android 12

Quick check for correct settings

1. Go to the Phone settings app and choose Apps.
2. Select our app and check under App info
3. Battery usage > Unlimited
4. Permissions > Physical activity > Allowed
5. Permissions > Location > Always allow
6. Permissions > Location > Use exact location
7. Pause app activity when not in use > Off

Are you still experiencing problems with the app’s trip registration? Then check the extensive checklist below:

1. Go to Phone Settings > Battery and device care > select (⁝) menu > Automation > perform the following steps:
   – Auto optimise daily: turn OFF
   – Auto restart at set times: turn OFF
   – Adaptive power saving: turn OFF
2. Search for the keyword ‘Battery‘ and select ‘Battery‘ under ‘Battery and device care‘. Perform the next step:
   – Go to ‘More battery settings’ > turn OFF ‘Adaptive battery‘
3. Search for the keyword “Memory” and select ‘Excluded apps’. Click on the + sign at the top right > select our app > click on ‘Add‘.
4. Go to Phone Settings > Apps > choose our app > complete the following steps:
   – Remove permission if app is unused: turn OFF
   – Go to ‘Permissions‘ > turn OFF ‘Remove permissions and free up space‘
   – Go to ‘Mobile data‘ > turn ON ‘Allow background data usage’.

If you continue to have issues with trip registration, please contact our support team.