All questions

Motorola with Android 9

Settings for Motorola devices with Android 9

  1. Go to Phone settings Apps and notifications > Special app access Battery optimization > select from the dropdown ‘All apps‘ > select our app > select tickbox for “Don’t optimize”.
  2. Also repeat step 1 for ‘Google Play services’, if it is also in the list.
  3. Go to Phone settings > Apps and notifications > select our app > Advanced Battery Background restriction > set to “no restrictions.
  4. Go to Phone settings > Apps and notifications > select our app > Advanced > Battery Battery optimization> set to “no optimization”.
  5. Repeat steps 3 and 4 also for ‘Google Play services’, if it is also in the list.
  6. Go to Phone settings Security & Location > (under ‘Privacy’) select Location > (under ‘App-level permissions’) select Advanced > (under (again) ‘App-level permissions’) select Scanning > two options here Wi-Fi scanning and Bluetooth scanning, turn both OFF. Now go back one screen and select (under ‘Location services’) Google Location Accuracy > make sure that Improve Location Accuracy is switched ON.
  7. Restart the phone.

If you continue to have issues with trip registration, please contact our support team.