Motorola with Android 9

Settings for Motorola devices with Android 9

Go to Phone settings > Apps and notifications > Special app access > Battery optimization > select from the dropdown ‘All apps‘ > select our app > select tickbox for “Don’t optimize”.
Also repeat step 1 for ‘Google Play services’, if it is also in the list.
Go to Phone settings > Apps and notifications > select our app > Advanced > Battery > Background restriction > set to “no restrictions“.
Go to Phone settings > Apps and notifications > select our app > Advanced > Battery > Battery optimization> set to “no optimization”.
Repeat steps 3 and 4 also for ‘Google Play services’, if it is also in the list.
Go to Phone settings > Security & Location > (under ‘Privacy’) select Location > (under ‘App-level permissions’) select Advanced > (under (again) ‘App-level permissions’) select Scanning > two options here Wi-Fi scanning and Bluetooth scanning, turn both OFF. Now go back one screen and select (under ‘Location services’) Google Location Accuracy > make sure that Improve Location Accuracy is switched ON.
Restart the phone.

If you continue to have issues with trip registration, please contact our support team.