All questions

Huawei device with Android version 9.0 (EMUI version 9.0 or 9.1)

For a Huwaei device with Android version 9.0 and EMUI version 9.0 or 9.1, the following settings apply:

  1. Make sure your WiFi, mobile data and GPS are turned on as much as possible while traveling.
  2. Choose Settings -> Security & Privacy -> Location Access. Turn ON Access to my location.
  3. Choose Settings -> Security & Privacy -> Location Access -> Advanced Settings. Turn Wi-Fi scanning ON.
  4. Choose Settings -> Security & Privacy -> Location Access -> Location Services. If any, choose Google location accuracy. Choose improve and turn ON.
  5. Choose Settings -> Apps -> Permissions -> Location. Choose Fynch from the list and turn option ON.
  6. Choose Settings -> Battery. Turn off the options Performance Mode, Energy Saver Mode and Ultra Power Saver Mode .
  7. Choose Settings -> Battery -> App Startup Manager. Turn off the automatic management option. Choose Fynch from the list and tap the option twice. Turn ON the options automatic launch, secondarystartup and run in the background.
  8. Choose Settings -> Battery -> More battery settings. Turn ON option to stay connected when device sleeps.
  9. Choose Optimization -> Data usage. Turn off the Smart data saver option.
  10. Choose Optimization -> Network Access -> Installed Apps. Choose Fynch from list. Turn on mobile data and wifi options.
  11. Choose Settings -> Apps -> Apps -> Click the button with the 3 vertical dots at the top -> Choose Special Access -> Battery Optimization -> At the top, select All apps -> Locate the Fynch app -> Tap Do not allow.
  12. Click on the square menu button -> depending on your device: drag the Fynch app down or click on the open lock at the top right of the Fynch app -> a lock appears in the top right corner

Should anything still go wrong with the registration of rides, you can always contact our support.

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