All questions
Android version is 10.0 (EMUI version 10.0)
- Choose Settings > Location > Location Access > turn ON Access to my location.
Choose Settings > Apps > Apps > select our app > Permissions > set Location permission to “Allow all the time“. - Choose Settings > Location > Location Access > Advanced Settings > turn ON Wi-Fi scanning and Bluetooth scanning.
- Choose Settings > Battery > turn OFF Performance mode.
- Choose Settings > Battery > turn OFF Power saving mode.
- Choose Settings > Battery > turn OFF Ultra power saving mode.
- Choose Settings > Battery > Optimize > select “Don’t optimize”.
- Choose Settings > Battery > App launch > turn OFF the Manage everything automatically option.
- Choose Settings > Battery > App launch > choose our app > turn ON the “Manage manually” option. Then turn ON the options Auto-launch, Secondary launch and Run in background.
Or:
Choose Settings > Apps > select our app > Power usage details > App launch > DEACTIVATE “Manage automatically“. Then turn ON the options Auto-launch, Secondary launch and Run in background. - Choose Settings > Apps > Advanced (below) > select Ignore optimizations > select All apps > search for our app > tap “Allow”.
Or:
Choose Settings > Apps > Apps > click the button with the 3 vertical dots at the top > choose Special access > Battery optimization > select “All apps” at the top > search for our app > tap “Don’t allow”. - Select Settings > Battery > More battery settings. Turn ON option to Stay connected when device is sleeping.
- Choose Optimization > Data usage. DISABLE the Smart data saving option.
If you continue to have issues with trip registration, please contact our support team.