All questions

Motorola device with Android 7.0 or 8.0

If the Motorola device has Android 7.0 or 8.0 installed, you must set the following:

  • Make sure your WiFi, mobile data and GPS are turned on as much as possible while traveling.
  • Go to your phone settings > Battery >select three dot menu (top right corner).
  • Choose Battery optimization.
  • Switch to the ‘All apps’ list (Top menu).
  • Find our app in the list and choose ‘Don’t optimize’.
  • Repeat step 4 for ‘Google play services’, if it is also listed.

If something still goes wrong with the registration of the rides, you can always contact our support.